Your chance to be a Rockstar!

Posted by Sara Dodd

IT Support, Rockstar North, Edinburgh

Rockstar North is the award-winning developer behind Grand Theft Auto and they are now looking for creative induviduals to join their experienced and talented teams. They require a highly organised, self-motivated IT Technician to provide first line support. You should possess a thorough understanding of Windows OS, Active Directory and MS Exchange, including: TCP/IP, DHCP, DNS, etc. Deadication to teamwork and professionalism are essential. CVs with sample work should be emailed to cv@rockstartnorth.com

E-Tutor, University of Edinburgh
Salary: £26,402 – £31,525 (Part- time)
Ref: 3006571SC

This role is part of the team delivering online distance education coursew within the Dept of Anaesthesia, Critical Care and Pain Medicine. You will be responsible for tutoring and facilitating online activites with students spread across the globe. You will also be involved in the development of new online courses. You should have a post-graduate degree or substantial exp in a relevant area, and teaching experience in a clinical context. Excellent IT literacy and exp of e-learning technologies are strongly desired. Apply online

Web Applications analyst/Developer, University of Edinburgh
Salary: ££26,402-£31,525
Ref: 3006567SC

These (2) roles are within the Development team delivering high quality IT Projects to MIS customers. Duties will include design, development, testing and documentation of web-based applications. You must be able to demonstrate strong software development skills using technologies such as Java, Cold Fusion and Oracle PL/SQL, preferably within a business environment. You should also have good communication skills and in particular and ability to communicate technical solutions to colleatues and customers. One post is permanent, the other is fixed –term for 3 years. Apply online.

European Interactive Web Support Engineer, Livingston
Salary: circa £43,000

This is your big chance to join part of a Global Consumer Interactive Support Web team based in Livingston, Central Scotland. Overall objectives for the Support Web organization are to improve self-service interactions and consumer satisfaction to drive measurable business results.
Scope of Responsibilities/Expectations

• Extensive knowledge of the wireless communications industry, including intersection of the internet and mobile technologies and solutions. – Responsible for European support site operations and supporting product launches – Publishes regional content inline with regional product launch requirements
• Creates and submits regional content requirements to Global implementation manager
• Manages, interprets and publishes regional interactive support VOC and trends from email, forums, chat, etc
• Implements and reports on regional site traffic trends and KPIs
• Collaborates and coordinates with regional marketing and web teams for site promotion
• Manages and implements regional vanity urls
• Resolves site deployment issues including staging, UAT, link validation, etc.
• Ability to drive continuous improvement against strategic and operational goals
• Must have excellent project management capabilities
• Champions the user experience
• Moderates site activity and discussion threads
• Manages, promotes and motivates hyperaffiliate activity
• Interfaces with regional product, marketing and web teams and Global interactive operations manager

Specific Knowledge/Skills

• Must have a solid background with managing a large B2C internet support site.
• Strong operations background .
• Strong project management skills
• Demonstrated site marketing skills.
• Demonstrated experience in email marketing and search strategies
• Statistical reporting and analysis skills
• Business intelligence, monitoring and moderation policies for social networking
• Multi-tasking, ability to spot emotional cues
• Familiarity with internet technologies; knowledge of technologies, solutions, methodologies required (i.e user forums, chat, wiki, etc…)

For further information and a confidential discussion please contact Stephen Press at Big Pond Solutions on 08700 605073 or email stephen@bigpondsolutions.com